---
title: "Returns & Restocking Policy"
canonical: "https://support.clintonelectronics.com/space/CECdocs/3467542529/Returns%20%26%20Restocking%20Policy"
format: markdown
---
> Macro (toc)

---

# Return Authorization

All product returns must be approved in advance.   
  
Dealers are required to obtain a **Return Merchandise Authorization (RMA)** number before sending any items back.   
  
[https://clintonelectronics.atlassian.net/wiki/spaces/SF/pages/2317451292](https://clintonelectronics.atlassian.net/wiki/spaces/SF/pages/2317451292)   
  
[https://clintonelectronics.atlassian.net/wiki/spaces/SF/pages/3470950402](https://clintonelectronics.atlassian.net/wiki/spaces/SF/pages/3470950402)   
  
*Unauthorized or unmarked returns will not be accepted and may be refused upon delivery.*

---

# Restocking Fee

<u>A 15% restocking fee will apply to all non-defective items returned for reasons other than a Clinton Electronics error.</u>  
  
Restocking fees help cover product inspection, repackaging, and administrative costs associated with processing returns.  
  
**To qualify for return:**

- The item must be unused, in original packaging, and in resalable condition.
- Returns must be received within 30 days of the invoice date.
- All accessories, manuals, and packaging materials must be included.

*Any exceptions to this policy must be approved in writing by Clinton Electronics management.*

---

# No Restocking Fee Applies When

- The return is due to a Clinton Electronics shipping or fulfillment error.
- The product is defective or damaged in transit (subject to evaluation).
- The return is part of an authorized exchange or warranty claim.

---

# Non-Returnable Items

- Custom-built or private-label products
- Modified or altered items
- Discontinued or end-of-life products
- Items sold as Demo, Scratch & Dent, or Open Box

---

# Shipping & Credit

Dealers are responsible for all return shipping costs unless the return is due to a Clinton Electronics error.  
  
Credits will be issued after inspection and confirmation that all return conditions are met. Shipping charges are non-refundable.  
  
Items returned for credit must arrive in **new, unused condition** with all original packaging and accessories included. Products that are **damaged during return shipping** are **not eligible for refund or credit**.

If the customer arranges the return shipment, the customer is fully responsible for the product until it arrives at Clinton Electronics and must file any shipping damage claims directly with the carrier.  
  
*Clinton Electronics reserves the right to deny or adjust credit for any item that does not meet return requirements.*